Once a Locator Reference Number has been generated we are unable to process any refunds.
You are liable in ensuring that your information is submitted correctly and we cannot process any refunds as a result of incorrect information.
Refunds are not available due to medical nature of our product once dispatched. Any refunds before that will have 15 pounds processing and handling fee per Lateral Flow test charged.
For a day 2 : its 20 pounds processing and handling fee is charged per test as locator reference number is generated and kit is activated.
For a day 2 & 8 : its 40 pounds processing and handling fee per 2 tests : they have had locator references generated and kits activated.
+ 0 - 001Alpha Express Testing are not responsible for delays caused by the postal service or the delivery/ processing of results from our partnered laboratories as these are out of control, if you have any queries regarding your postal test then please get in touch via our online form
Before arriving to collect your testing kits all travellers must test negative, using an Laternal Flow Test. Futhermore you must NOT have any of the following symptoms, please do not enter our premises if you have:
Loss of smell and taste