Contact & Support
Our team are always happy to help and assist with any queries that you may have.
Due to the large volume of enquiries we receive we recommend you check out our FAQs below.
When will I recieve my Locator Reference Number?
Locator Reference numbers/ Booking Reference Numbers are issued after the purchase of Day 2 or Day 2 & Day 8 Test. You can find your unique number on your order receipt.
Do you issue Fit To Fly Certificates?
Providing your Fit To Fly Test comes back with a NEGATIVE test result you will receive a Fit To Fly Certificate via email in PDF format.
Why do you collect personal information?
As per government guidelines we are required to collect certain information that can be assigned to your test kits, this information is shared with the DHSC and our partnering laboratory for a greater customer experience.
When can I expect my test results?
Depending on the product/ service that you have purchased your test result time will vary, we recommend checking the information on the product page. If you require a test in a certain timeframe we recommend contacting us first.
Do you offer refunds?
Refunds are not available due to medical nature of our product once dispatched/ locator reference number obtained; Any refunds before that will have 20 pounds processing and handling fee deductible.
We are not responsible for delays caused by the postal service or the delivery/ processing of results from our partnered laboratories as these are out of control.
How long is deliver on your tests?
All of our tests are dispatched through a 24h tracked service* and dispatched the same day if ordered before 1pm Monday - Friday, any tests ordered after 1pm Friday will be dispatched on Monday. Please note we do not dispatch tests over the weekend or on bank holidays.
*Delivery to Northern Ireland & Northern Scotland are extended to 48 hours.
Get in touch with our team through the email below.